1824 Privacy Policy — Malaysian User Data Protection

1. Information We Collect

When you register and use the 1824 platform, we collect various types of information to ensure our services operate safely and efficiently. This information is organised into several key categories:

Account Information: During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity and manage your account on 1824.

Device & Browser Information: We collect technical data including device type, operating system, browser version, IP address, and screen resolution. This data helps us optimise the user experience across the various mobile devices and laptops used by our Malaysian users.

Payment Information: All financial transactions on 1824 are conducted in Malaysian Ringgit (RM). We maintain transaction records including deposit amounts, transaction dates, and payment methods used. However, we do not store full card numbers or sensitive banking details directly — this data is handled by certified, secure payment processors.

Usage Data: We record usage activity such as games played, session duration, betting patterns, and interactions with platform features. This data is used to improve our services and detect any suspicious activity.

Cookies & Tracking Technologies: The 1824 platform uses cookies and similar technologies to identify user sessions, store preferences, and analyse platform traffic on an aggregated basis.

2. How We Use Your Information

Information collected by 1824 is used solely for legitimate purposes directly related to the provision of platform services. We do not sell users' personal data to any third party for marketing purposes.

Your information is primarily used for the following purposes:

Verifying user identity and preventing unauthorised access to accounts.
Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely and accurately.
Providing effective customer support when you reach out to our team.
Sending important notifications relating to your account, transactions, or changes to platform policies.
Detecting and preventing fraud, money laundering, and any illegal activity on the platform.
Analysing aggregated usage patterns to improve the features and performance of the 1824 platform.
Complying with legal obligations and applicable regulations in Malaysia.

We will only send you marketing communications if you have given explicit consent to receive them. You may withdraw this consent at any time by contacting our support team.

3. Cookies, Tracking & Data Storage

Cookie Policy

The 1824 platform uses both session cookies and persistent cookies to deliver a seamless user experience. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored on your device for a set period to retain your login preferences and language settings.

You can manage cookie usage through your browser settings. Please note, however, that disabling certain cookies may affect the full functionality of the 1824 platform, particularly auto-login and session memory features.

Data Storage & Security

All personal data collected by 1824 is stored on servers protected by strict security measures. We use SSL encryption for all data transmissions between your device and our servers. Stored data is encrypted using the latest industry standards to ensure it remains inaccessible to unauthorised parties.

1824 retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes set out in this policy. Once an account is closed, we will retain records as required to meet our legal obligations for the period prescribed under Malaysian law, after which the data will be securely deleted.

4. Sharing Information with Third Parties

1824 does not sell, rent, or share users' personal information with third parties for their own marketing purposes. However, in certain limited circumstances, we may need to share your information with the following parties:

Payment Processors: To facilitate deposit and withdrawal transactions in RM, we share the necessary information with trusted payment processors. These parties are bound by strict confidentiality agreements.
Technical Service Providers: We may engage third parties for services such as platform analytics, identity verification, and infrastructure support. All such providers are required to meet data security standards equal to or exceeding our own.
Legal Authorities: We will disclose information to the relevant authorities when required by Malaysian law, court order, or for the purposes of crime and fraud prevention.

In all data-sharing situations, 1824 discloses only the minimum information necessary and ensures that all receiving parties are bound by appropriate data protection obligations.

5. User Rights & How to Contact Us

Right to Access, Correction & Erasure

As a 1824 user, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be made through our support team and will be processed within 30 business days.
Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request a correction. You can also update most of your profile information directly via your account settings on the 1824 platform.
Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer needed for the purpose it was originally collected. However, deletion requests may not be fully fulfilled if we are still legally required to retain certain records.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

Policy Changes & How to Contact Us

1824 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any significant changes via platform notifications or email. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your data privacy rights, please contact the 1824 support team by email at [email protected]. You may also visit FAQ page us for answers to frequently asked questions. Our team will respond within 3 to 5 business days.